Nathan Gabriel is a technology change consultant and sales manager with over 10 years experience in program management, client services, account management and multi-channel optimization. Considerable experience across multiple industries including the Telecommunications, and Media and Entertainment. He specializes in client experience, business process re-engineering, business requirements development, contact center optimization, customer relationship management and organizational analysis. He has led multiple teams in the successful development and implementation of new business models, new desktop applications, and new self-service channels. Helping others understand technology is something he admits to being quite passionate about.